Instructions for Garmin, Polar, Fitbit and Oura
Follow the steps below to get yourself set up on the Pacinity Platform with a Garmin, Polar or Fitbit watch or with an Oura ring.
Are you an Apple or Samsung Galaxy Watch user? Please visit these Apple Watch instructions or these Samsung Galaxy Watch instructions instead.
Step 1 - Login or create an account on the Pacinity platform
If you already have an account on the Pacinity platform, login to your account and go to step 2 below.
If don’t have an account yet, click the Create your account button in the invitation email you have received from donotreply@pacinity.app.
Complete the form using a complex password (12 characters long including a capital letter and a number), and click the register button.
Haven’t received the invitation email? Check your spam folder in the first instance (sender is donotreply@pacinity.app). Not in your spam folder either? Contact our support team (support@pacinity.com).
Make sure to review the Terms & Conditions and Privacy Statement.
Step 2 - Connect wearable
Select the My Wearables menu item and then click the “+ Register wearable” button.
Follow the on screen prompts and select the “Connect” button next to your wearable device brand. You will be directed to the login page of your wearable device and asked to accept Terra (tryterra.co) to have access to your wearable data.
Select all options or “allow all” and click the Accept button. As data options are different for each wearable, selecting all options or “allow all” will ensure we can access the correct data (note: we will only collect the data we need as specified in the Privacy Statement).
You are automatically redirected back to the Pacinity Platform and will receive a notification that your wearable device connection has been successfully established. You can see your connected wearable by clicking on the My Wearable menu item.
If you have more than one wearable device account, make sure to register your wearable device using the same account you use in the wearable device app on your phone.
If you encounter any issues connecting your wearable, please contact our support team (support@pacinity.com).
Step 3 - Verify data syncing
Your data is synced from your wearable to the Pacinity platform via your wearable app on your phone (not directly from your wearable itself).
Check therefore that your data (step counts, active minutes, heart rate etc) appears in your wearable app. If it doesn’t, refer to your wearable’s manual to set this up.
To avoid manually syncing your wearable data to your wearable app, ensure “Background App Refresh” is enabled for your wearable app:
To do this on an iPhone: go to Settings>General>Background App Refresh on your iPhone and make sure Background App Refresh is set to “Wi-Fi” or “WiFi & Cellular Data” and that the toggle next to your wearable app is set to enabled.
To do this in Android on a Samsung Galaxy, open Settings, then tap Connections > Data usage. From the Mobile section, tap Mobile data usage and make sure the Allow background data usage is turned on for your wearable app (e.g. Fitbit, Garmin Connect, Oura).
To do this in Android on an other phone, please check your phone’s manual.
If your data is showing in your wearable app and auto syncing is set up properly but your data is not coming through to the Pacinity platform, refer to this trouble shooting guide or contact our support team (support@pacinity.com).